We want you to be happy with your order. Please read our policy below before placing your order.
Personalised Items
As all personalised cardstock toppers are made to order, we are unable to accept returns or offer refunds unless the item arrives damaged, faulty, or we have made an error with your order.
Please ensure that all names, dates, spellings, colours and other personalisation details are correct before completing your purchase.
Non-Personalised Items
Non-personalised toppers may be returned within 14 days of delivery, provided they are unused, in their original condition and suitable for resale. Return postage costs are the responsibility of the customer unless the item is faulty.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can resolve the issue as quickly as possible.
Where appropriate, we will offer a replacement, refund or store credit.
Cancellations
Orders may be cancelled within 24 hours of purchase, provided production has not already begun. Once work has started, personalised orders cannot be cancelled.
Contact Us
If you have any questions about your order, please get in touch and we'll be happy to help.
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